Patients are admitted to the Hospital on the recommendation of a doctor. Normally, patients are admitted based on OPD consultation. In emergencies, patients are admitted through the Casualty.
The category of bed that the patient seeks to take has to be chosen at the time of admission.
The beds in this hospital are divided between general and private categories. About 70% of the Hospital beds are earmarked for general patients, where care is subsidised by the Hospital. 30% beds are in the private wards.
- General category beds: General Ward, Cubicles.
- Private category beds: Semi-private, Private, Deluxe, VIP.
Air-conditioning: All the patient-care areas of the Hospital, including General Ward and Cubicles, are air-conditioned to ensure that patients have a comfortable stay.
Other Facilities: The other facilities, such as bed for an attendant, TV, fridge etc. depend on the category of bed chosen.
Assessment of Cost of Treatment and Advance Payment
Once the doctor has seen the patient and has written for admission, the patient/relative may visit the Assessment Office to get an idea about the approximate cost of treatment.
The estimate given is only an approximate assessment as actual treatment or procedure may vary from what was planned. The patient/ relative will need to pay an advance as advised by the assessment officer at the time of admission.
For patients admitted through Casualty, the attendants should ensure that the fixed advance is deposited within 24 hours of admission. The attendants are also advised to visit the Assessment Office to get an estimate of the cost of treatment.
General Ward: No attendant is allowed for General Ward patients. However on the Doctor's advice, one relative is allowed to stay with the patient. No bed is available for such attendants.
Cubicle Ward: One attendant is permitted to stay with the patient. One attendant pass is issued at the time of admission.
Semi Private: One attendant is permitted to stay with the patient. One attendant pass is issued at the time of admission. In the MC Private Ward, only female attendants are allowed.
Private/Deluxe/VIP: One attendant is permitted to stay with the patient. Two attendant passes are issued at the time of admission.
Labour Room (Including First Stage Ward): A waiting room is available for attendants of patients admitted to the First Stage Ward and Labour Room.
Operation Theatres (OT): Seating arrangements are available for attendants of patients who are undergoing surgeries.
Intensive Care Units (ICU): Seating facility is available for attendants of patients who are admitted in Medical ICU, Surgical ICU or Neuro-surgery ICU.
Waiting Area: A common Waiting Area is available in front of the General Hospital building for attendants of patients who are admitted in the General Wards and ICUs.
Admission from OPD (8:30 am to 5 pm; Sat till 1:30 pm)
- Doctor writes Admission Advice in OPD file and initiates the Financial Assessment Sheet.
- Visit Assessment Office with the Financial Assessment Sheet.
- Sign the Undertaking after the assessment is done.
- Visit Admission Office with the Admission Advice of doctor and filled Financial Assessment Sheet.
- Give patient details.
- Deposit copies of required documents.
- Sign admission documents and payment consent.
- Collect Attendant passes, if any.
- Make the required advance payment at the Cash Counter.
- Visit Admission Counter with the Receipt and collect the Admission Papers.
- Report in the Ward with the Admission Papers.
Admission from OPD (After office hours / Sundays / Holidays)
- Step 1 – same as above.
- Step 2 – visit Admission Office with the Admission Advice and Financial Assessment Sheet.
- Other steps remain same as above.
Admission from Casualty
- Doctor writes the Admission Advice in the Casualty file and initiates the Financial Assessment Sheet.
- Visit Assessment Office or Admission Office depending on the time, and follow the other steps given above.
Attendants and patients should take care of their personal belongings during their stay in the Hospital. The Hospital or its staff cannot take responsibility of such belongings.
Diet Arrangements for Patients and Attendants
Therapeutic diet is provided to all inpatients by the Hospital as per the advice of the doctor.
The Dieticians visit all inpatients to assess their needs. Besides giving dietary advice, they also try to accommodate the patients' food preferences within the constraints of the therapeutic diet.
Attendants staying with the patient can also be provided standard meals from the Hospital Dietary. The request for this facility needs to be made to the nursing staff in the ward where the patient is admitted. The bill for such meals is added to the patient's bill.
Once the doctor advises discharge, the file is processed and the Final Bill is generated. This process can take some time. Usually, the Final Bill is handed over to the patient/attendant between 4 pm and 5 pm. The patient is allowed to leave the Ward only after settling the bills and obtaining a Clearance Certificate from the Cash Counter.
The patient/attendant should collect one copy of the Discharge Summary prepared by the treating doctors before leaving the Hospital.
A detailed bill is provided on request from the Billing Section of the Accounts Department after discharge. The final bill or the receipt of payment of the final bill needs to be produced in order to obtain the detailed bill.
A medical certificate for the patient's leave/rest or fitness is provided on request at the time of discharge by the treating doctor.
Patients admitted through the Casualty can be provided an Emergency Certificate by the treating doctor on request.
The X-ray films, CT scan films, MRI films, and Ultrasound images, if any, should be collected by the patient/attendant from the nursing station at the time of discharge.
All the personal belongings of the patient should be collected from the room at the time of discharge.
Return of Packed, Unused Medicines and Consumables
Medicines and consumables that were purchased by the patient's attendants from the Hospital Pharmacy but not used can be returned and a refund claimed. The following requirements need to be met for this purpose.
- The items should be in their complete original packing.
- Where applicable, they should have been stored at the appropriate temperature. (This should be verifiable.)
- They can be returned within one month of the date of their purchase.
- The original receipt showing the purchase of these items should be produced at the time of such return.
These items can be returned at the General OPD Pharmacy Dispensary counter 9:30 am to 5 pm and at the Private OPD Pharmacy Dispensary between 5pm and 6 pm on all working days.
A Refund Voucher is given against such returns. The Refund Voucher is to be presented at the Cash Counter for the refund. The mode and time of refund will depend on the mode of initial payment. Please read the section on for details.
In case the original receipt is not available, the attendant/patient should write and application to the Medical Superintendent and get his countersign in order to get a duplicate receipt of purchase on payment of a nominal charge.